Users, Logins, Passwords, Pet Portal
- If I add a new user Login, must I also reset the password?
- Care Plans - Captcha During Log In
- What additional troubleshooting steps are there for push enrollment link failures?
- Password reset email to consumer not received; what steps may I take?
- Can a consumer enroll two (2) pets via the merchant web-site?
- What does the Pet Owner Portal show?
Care Plans: Status, Renewals, Suspension
- What are the "actions" for the Action Queue?
- Why does Pulse not recognize an active Care Plan?
- Is a telephone number required in order to email an enrollment link?
- A service does not appear on the Pulse Care Plan tab?
- Why are Care Plan templates not appearing on the Avimark Treatment List?
- Can I move or transfer a care plan from one pet parent to another using the Impromed practice management software?
Payments and credit-card Processing
- How To: Make A Payment
- Covetrus®️ CarePlans Payment Collection Process
- Change payment date resulted with no payment scheduled for "this month" ?
- What is error-message: "Credit card transaction failed. - Vendor Response-RPCT.503:New Account Information" ?
- Why does the system not allow update to the credit-card on file?
- What is a duplicate transaction?
Accounts, Balance, Statements
- Is there a fee for the cancellation of a Care Plan account?
- What is shown on a consumer’s credit-card statement as a merchant or vendor name, for the charge (from the system)?
- What is the correction for the error, "ATTEMPTED PAYMENT WAS NOT SUCCESSFUL. PLEASE RESEARCH AND RE-PROCESS THE PAYMENT OR SUSPEND THE ACCOUNT...Plan completed successfully. Some error occurred while processing payment." ?
- Which suspend status will trigger account auto-cancellation?
- What is the Agreed Settlement Amount?
- Where is the account balance determined after auto-cancellation?
Web-Browsers
Consumption
- Will the Care Plans portal automatically adjust the number of available units in Pulse, when using Remove Service to remove some, not all, available units of a service?
- Where can the Pulse Employee Code or Employee ID be found?
- What will cause an invoice with service provider information to not automatically consume?
- Who is the author for automated consumption?
Knowledge Base
- Important Update: CarePlans Support Phone Number Change
- What can you do from here?
- Coronavirus - Suggested Practice?
- Covetrus One Number
- Definitions and Industry Terms
- eVet - VCP Wellness - Enhanced VCP Wellness Enrollment