Accounts, Balance, Statements
- Is there a fee for the cancellation of a Care Plan account?
- What is shown on a consumer’s credit-card statement as a merchant or vendor name, for the charge (from the system)?
- What is the correction for the error, "ATTEMPTED PAYMENT WAS NOT SUCCESSFUL. PLEASE RESEARCH AND RE-PROCESS THE PAYMENT OR SUSPEND THE ACCOUNT...Plan completed successfully. Some error occurred while processing payment." ?
- Which suspend status will trigger account auto-cancellation?
- What is the Agreed Settlement Amount?
- Where is the account balance determined after auto-cancellation?
- When do payments deposit to my bank account?
- Can a paying-in-full (PIF) plan be changed to month-to-month (M2M) or Vice Versa?
- What is the best method to create another plan after it has expired?
- Does the Plan Contract Balance include the Balance Due?
- What is the best practice with using the Production Pay Report?
- Can the pet name be changed on a plan?
- May two plans share the same email-address?
- Why is the Final Scheduled Billing Date blank?
- Can the system print receipts?
- What is the best method to view payments successfully posted by consumers?
- Where may I find accounts sent to collections?
- How To: Send a plan to Collections
- Where do I confirm if a fee was charged to the consumer?
- Agreement name does not match the Customer Detail information?
- Why is a plan “ongoing” & “expired” at the same time?
- Is there a way to merge or combine two plans?
- Why does the monthly payment amount show zero (0) dollars when an account balance exists?
- What condition(s) assess a missed payment fee (MPF)?
- How To: Attach Documents to an Account
- What is meant by On Account, in the Statements/Payments view ?
- Why do I receive statements from Base Commerce ?