What is the correction for the error, "ATTEMPTED PAYMENT WAS NOT SUCCESSFUL. PLEASE RESEARCH AND RE-PROCESS THE PAYMENT OR SUSPEND THE ACCOUNT...Plan completed successfully. Some error occurred while processing payment." ?

What is the correction for the error, "ATTEMPTED PAYMENT WAS NOT SUCCESSFUL. PLEASE RESEARCH AND RE-PROCESS THE PAYMENT OR SUSPEND THE ACCOUNT...Plan completed successfully. Some error occurred while processing payment." ?

The system is generating an error-message to insure the first payment has been "posted" to the plan-account. This may occur after a new application is completed. Although monies are collected by the practice (Staff) for the first month's payment, insure the remaining number of billings is eleven (11) and not twelve (12). Also check Statements/Payments - the usual posting for payment 1 of 12 should be listed.

If the first payment fails to post, use Make Payment>Already collected the payment | Apply to Balance Due Now. The result will be eleven (11) remaining billings and a posting entry in Statements/Payments.