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  1. Covetrus®️ CarePlans Help Center
  2. Knowledge Base
  3. Users, Logins, Passwords, Pet Portal

Users, Logins, Passwords, Pet Portal

  • If I add a new user Login, must I also reset the password?
  • Care Plans - Captcha During Log In
  • What additional troubleshooting steps are there for push enrollment link failures?
  • Password reset email to consumer not received; what steps may I take?
  • Can a consumer enroll two (2) pets via the merchant web-site?
  • What does the Pet Owner Portal show?
  • Which access-level is required for Staff to reset the password for consumers?
  • Why does the employee no longer appear in the list?
  • What is employee Activity Type?
  • What is the difference between employees and users?
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