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  1. Covetrus®️ CarePlans Help Center
  2. Knowledge Base
  3. Payments and credit-card Processing

Payments and credit-card Processing

  • How To: Make A Payment
  • Covetrus®️ CarePlans Payment Collection Process
  • Change payment date resulted with no payment scheduled for "this month" ?
  • What is error-message: "Credit card transaction failed. - Vendor Response-RPCT.503:New Account Information" ?
  • Why does the system not allow update to the credit-card on file?
  • What is a duplicate transaction?
  • Unable to verify credit card - CVV2 Mismatch?
  • Can I use the same credit-card for two (2) different plans?
  • Unable to verify Credit Card - Issuer Declined?
  • What is the error message, "Your order has been received. Thank you for your business."?
  • Can payments be made on-line?
  • What does "posting" mean?
  • What is the error, "Bad Card Check Digit" ?
  • What steps can a consumer take when the payment is declined by their card issuer?
  • Where do I find the fee adjustment or fee waiver function?
  • Will the date of a delayed payment appear on email to consumer?
  • Will an email be sent to the practice for an expiring credit-card?
  • Can you schedule an ACH payment to debit on the same day?
  • Is a memo generated for Update Expiration Date of a credit-card?
  • When will consumers receive an email confirming remittance of payment?
  • Do Payments Have to be Collected by the System?
  • Can I miss a monthly payment?
  • When is the email sent for successful payment?
  • When will a consumer receive their ACH refund?
  • Do Payments debit on the weekend?
  • Can I Change Payment Date after I Delay Payment Date?
  • Why can I not stop a payment?
  • May I schedule two payments?
  • What if payment(s) are collected in advance?
  • What is the difference between payment date and payment day?
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