What does the end user portal show?
Consumers can login to a pet owner portal to view their wellness plan details and make a payment. From the Customer Detail page of any account is the User link. This is where to enable/disable a client's account and reset their password if necessary. The bookmark which you use to login to the system, is the same for your client.
Also find the Outbound Messages link. This is a list of system messages that were emailed to your client. The consumer receives the email however from the Pet Owner Portal there is not a list which they would view to confirm what was sent out.
SEE ATTACHMENT FOR SCREENSHOTS OF THE PET OWNER PORTAL