Where do I find the fee adjustment or fee waiver function?
From the consumer’s Customer Detail page, in the Billing Information section select the Action link, select Fee Adjustment. If there is an eligible entry choose Waive .
This will reduce the past Balance Due by the amount of the fee and allow a payment to be collected fully towards the principal amount owed. If a payment is collected prior to a Fee Adjustment, the monies collected will first be applied to the outstanding fee(s).