When do services expire?
All unconsumed services of a wellness plan will expire when the plan itself expires. From the Customer Detail page, the Current Services Expire on Date is the date which the entire wellness plan will expire.
If the wellness plan renews, a new service-period is opened. Unconsumed services may still be present on the prior service-period. Unconsumed services from a prior service-period will expire at the time of month end close.
Example:
A wellness plan auto-renews on the 11th of January and a new service-period is opened. The designated day for month end close is the 5th. All unconsumed services from the prior service-period will expire on February 5th.