Is there a way to complete a New Application when there is an error, "existing portal username"?
Issue:
Unable to complete a new application due to error of existing portal username.
Summary:
This may occur when a consumer has cancelled a Wellness Plan and then some time later wishes to start a new plan.
Solution:
From the consumer Customer Detail page of the cancelled account, select the Users link. Click on the Username to edit the user credentials. Change the Username and email address in some manner and save the change.
Typically prepend with the word Old, i.e., Oldbobsmith@gmail.com
The end-user contact email address may stay the same