https://support.careplans.vet/hc/en-us 2026-04-02T16:01:35Z https://support.careplans.vet/hc/en-us/articles/210081066-What-can-you-do-from-here 2024-02-20T19:31:20Z https://support.careplans.vet/hc/en-us/articles/210081206-How-To-Attach-Documents-to-an-Account 2022-08-31T14:48:39Z https://support.careplans.vet/hc/en-us/articles/210081266-How-To-Clear-Specific-Cookies-in-the-Firefox-Browser 2023-12-08T16:11:49Z https://support.careplans.vet/hc/en-us/articles/210081926-Why-does-the-monthly-payment-amount-show-zero-0-dollars-when-an-account-balance-exists 2022-08-31T15:54:46Z https://support.careplans.vet/hc/en-us/articles/210082106-What-is-meant-by-On-Account-in-the-Statements-Payments-view 2022-08-31T16:00:16Z https://support.careplans.vet/hc/en-us/articles/210082126-Will-pending-payments-be-stopped-if-an-account-is-suspended 2022-08-31T15:51:44Z https://support.careplans.vet/hc/en-us/articles/210082166-What-is-PIMS 2022-08-31T18:30:31Z https://support.careplans.vet/hc/en-us/articles/115004972943-How-To-Stop-payment 2022-08-31T14:41:55Z https://support.careplans.vet/hc/en-us/articles/115005391003-What-condition-s-assess-a-missed-payment-fee-MPF 2022-08-31T15:55:47Z https://support.careplans.vet/hc/en-us/articles/115005399043-Is-there-a-way-to-complete-a-New-Application-when-there-is-an-error-existing-portal-username 2022-08-31T18:09:44Z https://support.careplans.vet/hc/en-us/articles/115005515903-Will-the-pending-payment-fail-if-I-update-payment-information 2022-08-31T14:46:26Z https://support.careplans.vet/hc/en-us/articles/115005747466-Where-are-the-number-of-remaining-payments-determined 2022-08-31T17:57:27Z https://support.careplans.vet/hc/en-us/articles/115005893863-Will-setting-the-auto-renew-switch-to-no-prevent-billing 2022-12-30T21:06:30Z https://support.careplans.vet/hc/en-us/articles/115005913546-What-is-the-Reset-option-for-within-Renewal-Instructions 2022-08-31T18:12:35Z https://support.careplans.vet/hc/en-us/articles/360000427483-How-To-Stop-email-notifications-to-a-consumer 2022-08-23T15:45:48Z https://support.careplans.vet/hc/en-us/articles/360000452483-Why-do-I-receive-statements-from-Base-Commerce 2022-08-31T17:54:38Z https://support.careplans.vet/hc/en-us/articles/360000452986-Where-do-I-find-my-plan 2022-08-31T18:16:29Z https://support.careplans.vet/hc/en-us/articles/360000467786-Does-a-pending-payment-prevent-me-from-collecting-a-payment 2022-08-31T15:58:36Z https://support.careplans.vet/hc/en-us/articles/360000470443-Can-the-payment-method-on-file-be-changed 2022-08-31T15:32:45Z https://support.careplans.vet/hc/en-us/articles/360000478326-What-is-auto-pay 2022-08-31T16:26:38Z https://support.careplans.vet/hc/en-us/articles/360000478686-What-is-the-difference-between-payment-date-and-payment-day 2026-04-02T16:01:35Z https://support.careplans.vet/hc/en-us/articles/360000488806-Where-is-the-Suspended-Plans-list 2022-08-31T18:15:51Z https://support.careplans.vet/hc/en-us/articles/360000489106-What-if-payment-s-are-collected-in-advance 2022-08-31T16:25:28Z https://support.careplans.vet/hc/en-us/articles/360000489963-Is-there-a-way-to-merge-or-combine-two-plans 2022-08-31T16:01:06Z https://support.careplans.vet/hc/en-us/articles/360000694323-How-To-Upgrade-Wellness-Plan 2022-11-30T15:49:19Z https://support.careplans.vet/hc/en-us/articles/360004066692-What-is-the-difference-between-employees-and-users 2022-08-31T18:12:17Z https://support.careplans.vet/hc/en-us/articles/360004105671-May-I-schedule-two-payments 2022-08-31T16:01:40Z https://support.careplans.vet/hc/en-us/articles/360004106991-Are-service-history-notes-visible-to-the-consumer 2022-08-31T18:05:51Z https://support.careplans.vet/hc/en-us/articles/360004340032-Why-is-a-plan-ongoing-expired-at-the-same-time 2022-08-31T15:54:15Z https://support.careplans.vet/hc/en-us/articles/360004477951-What-does-Expired-mean 2022-08-31T18:13:25Z https://support.careplans.vet/hc/en-us/articles/360004711892-Why-can-I-not-stop-a-payment 2022-08-31T17:58:22Z https://support.careplans.vet/hc/en-us/articles/360004818532-What-is-employee-Activity-Type 2022-08-31T18:13:11Z https://support.careplans.vet/hc/en-us/articles/360005099511-Can-I-Change-Payment-Date-after-I-Delay-Payment-Date 2022-08-31T15:21:30Z https://support.careplans.vet/hc/en-us/articles/360006710972-Do-Payments-debit-on-the-weekend 2022-08-31T15:34:54Z https://support.careplans.vet/hc/en-us/articles/360007122712-Agreement-name-does-not-match-the-Customer-Detail-information 2022-08-31T15:21:03Z https://support.careplans.vet/hc/en-us/articles/360007126592-When-do-services-expire 2022-08-31T18:11:18Z https://support.careplans.vet/hc/en-us/articles/360007314872-Where-is-the-Add-Service-Remove-Service-function 2022-11-30T15:54:03Z https://support.careplans.vet/hc/en-us/articles/360007594071-When-will-a-consumer-receive-their-ACH-refund 2022-08-31T17:56:46Z https://support.careplans.vet/hc/en-us/articles/360013105672-Why-does-the-employee-no-longer-appear-in-the-list 2022-08-31T18:18:47Z https://support.careplans.vet/hc/en-us/articles/360014017391-Where-do-I-confirm-if-a-fee-was-charged-to-the-consumer 2022-08-31T17:57:43Z https://support.careplans.vet/hc/en-us/articles/360014477832-How-To-Reset-the-consumer-password-to-their-Pet-Owner-Portal 2022-08-23T15:53:16Z https://support.careplans.vet/hc/en-us/articles/360016260492-How-To-Send-a-plan-to-Collections 2022-08-31T14:39:31Z https://support.careplans.vet/hc/en-us/articles/360017573252-When-is-a-plan-reinstated 2022-12-30T17:43:53Z https://support.careplans.vet/hc/en-us/articles/360018243911-When-is-the-email-sent-for-successful-payment 2022-08-31T17:55:58Z https://support.careplans.vet/hc/en-us/articles/360018696692-How-To-Make-A-Payment 2022-08-31T14:37:33Z https://support.careplans.vet/hc/en-us/articles/360018835172-Can-I-miss-a-monthly-payment 2022-08-31T15:20:01Z https://support.careplans.vet/hc/en-us/articles/360019215971-Do-Payments-Have-to-be-Collected-by-the-System 2022-08-31T15:58:04Z https://support.careplans.vet/hc/en-us/articles/360019250751-Where-may-I-find-accounts-sent-to-collections 2022-08-31T17:54:09Z https://support.careplans.vet/hc/en-us/articles/360020722251-If-I-add-a-new-user-Login-must-I-also-reset-the-password 2022-08-31T18:05:15Z https://support.careplans.vet/hc/en-us/articles/360020924492-What-is-the-orange-screen-which-pops-up-when-I-login 2022-08-31T18:12:00Z https://support.careplans.vet/hc/en-us/articles/360021177471-What-are-the-actions-for-the-Action-Queue 2022-08-31T18:05:36Z https://support.careplans.vet/hc/en-us/articles/360022471011-When-will-consumers-receive-an-email-confirming-remittance-of-payment 2022-08-31T17:57:08Z https://support.careplans.vet/hc/en-us/articles/360023032771-Is-a-memo-generated-for-Update-Expiration-Date-of-a-credit-card 2022-08-31T15:59:47Z https://support.careplans.vet/hc/en-us/articles/360023044132-Can-you-schedule-an-ACH-payment-to-debit-on-the-same-day 2022-08-31T15:33:59Z https://support.careplans.vet/hc/en-us/articles/360026430112-What-is-the-best-method-to-view-payments-successfully-posted-by-consumers 2022-08-31T16:27:42Z https://support.careplans.vet/hc/en-us/articles/360026954411-Can-the-system-print-receipts 2023-09-12T16:16:20Z https://support.careplans.vet/hc/en-us/articles/360026974231-What-is-the-difference-between-the-two-search-bars 2022-08-31T18:29:16Z https://support.careplans.vet/hc/en-us/articles/360027785611-Why-is-the-Final-Scheduled-Billing-Date-blank 2022-08-31T15:53:33Z https://support.careplans.vet/hc/en-us/articles/360028656352-Can-the-pet-name-be-changed-on-a-plan 2022-08-31T15:33:29Z https://support.careplans.vet/hc/en-us/articles/360028938531-May-two-plans-share-the-same-email-address 2022-08-31T16:23:55Z https://support.careplans.vet/hc/en-us/articles/360029138991-Will-an-email-be-sent-to-the-practice-for-an-expiring-credit-card 2022-08-31T15:52:40Z https://support.careplans.vet/hc/en-us/articles/360030787072-Can-I-replace-a-wellness-plan 2022-08-31T18:06:59Z https://support.careplans.vet/hc/en-us/articles/360031157472-What-time-of-day-will-the-Ezyvet-to-Vcp-consumption-process-execute 2022-08-31T18:11:37Z https://support.careplans.vet/hc/en-us/articles/360031382271-Why-is-the-auto-renew-selector-not-available 2022-08-31T18:19:05Z https://support.careplans.vet/hc/en-us/articles/360031517831-What-is-the-best-practice-with-using-the-Production-Pay-Report 2022-08-31T18:00:49Z https://support.careplans.vet/hc/en-us/articles/360031593771-When-will-a-wellness-plan-expire 2022-08-31T18:16:47Z https://support.careplans.vet/hc/en-us/articles/360031770611-Which-access-level-is-required-for-Staff-to-reset-the-password-for-consumers 2022-08-31T18:15:36Z https://support.careplans.vet/hc/en-us/articles/360033057071-Will-the-date-of-a-delayed-payment-appear-on-email-to-consumer 2022-08-31T15:50:57Z https://support.careplans.vet/hc/en-us/articles/360033416512-Is-there-a-report-to-display-expired-plans 2022-08-31T18:09:22Z https://support.careplans.vet/hc/en-us/articles/360033496512-Does-the-Plan-Contract-Balance-include-the-Balance-Due 2024-03-27T17:47:25Z https://support.careplans.vet/hc/en-us/articles/360033923971-Where-do-I-find-the-fee-adjustment-or-fee-waiver-function 2022-08-31T17:58:06Z https://support.careplans.vet/hc/en-us/articles/360035768452-When-should-I-use-Copy-Plan 2025-06-17T14:03:48Z https://support.careplans.vet/hc/en-us/articles/360036097512-What-steps-can-a-consumer-take-when-the-payment-is-declined-by-their-card-issuer 2022-08-31T16:28:35Z https://support.careplans.vet/hc/en-us/articles/360036880512-Why-did-a-wellness-plan-auto-renew-early 2022-08-31T18:15:19Z https://support.careplans.vet/hc/en-us/articles/360037275251-What-is-the-best-method-to-create-another-plan-after-it-has-expired 2022-08-31T16:27:20Z https://support.careplans.vet/hc/en-us/articles/360037771391-Will-the-system-double-process-consumption-if-the-file-is-uploaded-a-second-time 2022-08-24T18:42:40Z https://support.careplans.vet/hc/en-us/articles/360037773672-What-is-the-error-Bad-Card-Check-Digit 2022-08-31T16:28:50Z https://support.careplans.vet/hc/en-us/articles/360037834991-Can-a-paying-in-full-PIF-plan-be-changed-to-month-to-month-M2M-or-Vice-Versa 2025-09-22T15:07:22Z https://support.careplans.vet/hc/en-us/articles/360037878352-Is-there-a-list-for-plans-which-are-about-to-be-renewed 2022-08-31T18:09:04Z https://support.careplans.vet/hc/en-us/articles/360037971872-When-do-payments-deposit-to-my-bank-account 2022-08-31T18:00:25Z https://support.careplans.vet/hc/en-us/articles/360038070812-Where-is-the-account-balance-determined-after-auto-cancellation 2022-08-31T14:44:54Z https://support.careplans.vet/hc/en-us/articles/360038085712-What-is-the-Agreed-Settlement-Amount 2022-11-15T21:48:09Z https://support.careplans.vet/hc/en-us/articles/360038342911-How-To-Create-a-new-employee 2022-08-23T15:44:50Z https://support.careplans.vet/hc/en-us/articles/360038482872-Is-Wellness-Plan-ownership-transferable 2022-08-31T18:14:02Z https://support.careplans.vet/hc/en-us/articles/360038605572-What-does-posting-mean 2022-08-31T16:24:24Z https://support.careplans.vet/hc/en-us/articles/360039250852-Can-payments-be-made-on-line 2024-12-11T22:27:11Z https://support.careplans.vet/hc/en-us/articles/360041887132-What-is-the-error-message-Your-order-has-been-received-Thank-you-for-your-business 2022-08-31T16:29:25Z https://support.careplans.vet/hc/en-us/articles/360042144571-Coronavirus-Suggested-Practice 2022-08-31T18:29:53Z https://support.careplans.vet/hc/en-us/articles/360042196672-What-are-the-fees-when-a-wellness-plan-expires 2022-08-31T18:13:45Z https://support.careplans.vet/hc/en-us/articles/360042294191-Who-is-the-author-for-automated-consumption 2022-12-30T21:05:52Z https://support.careplans.vet/hc/en-us/articles/360043006551-What-does-the-Pet-Owner-Portal-show 2022-08-31T18:27:52Z https://support.careplans.vet/hc/en-us/articles/360043960611-Definitions-and-Industry-Terms 2022-07-27T17:29:06Z https://support.careplans.vet/hc/en-us/articles/360044406971-Unable-to-verify-Credit-Card-Issuer-Declined 2022-08-31T16:25:12Z https://support.careplans.vet/hc/en-us/articles/360045620672-When-will-a-wellness-plan-auto-renew 2022-08-31T18:17:11Z https://support.careplans.vet/hc/en-us/articles/360045621452-Did-the-wellness-plan-auto-renew 2022-08-31T18:08:41Z https://support.careplans.vet/hc/en-us/articles/360047242972-Can-I-use-the-same-credit-card-for-two-2-different-plans 2022-08-31T14:38:07Z https://support.careplans.vet/hc/en-us/articles/360047354011-Pet-Owner-Portal-example-views 2022-08-23T18:48:47Z https://support.careplans.vet/hc/en-us/articles/360047678051-Can-a-consumer-enroll-two-2-pets-via-the-merchant-web-site 2022-08-31T18:06:12Z https://support.careplans.vet/hc/en-us/articles/360048061752-Unable-to-verify-credit-card-CVV2-Mismatch 2022-08-31T16:24:58Z https://support.careplans.vet/hc/en-us/articles/360049374312-What-is-a-duplicate-transaction 2022-08-31T16:26:23Z https://support.careplans.vet/hc/en-us/articles/360057091232-What-access-is-required-to-reset-consumer-password 2022-08-24T18:33:52Z https://support.careplans.vet/hc/en-us/articles/360057095972-Why-does-Renewal-Instruction-prohibit-changing-a-PIF-plan-to-M2M 2022-08-31T18:18:32Z https://support.careplans.vet/hc/en-us/articles/360057502832-Did-the-system-upload-service-consumption 2022-08-31T18:08:25Z https://support.careplans.vet/hc/en-us/articles/4403079061901-Why-does-the-system-not-allow-update-to-the-credit-card-on-file 2022-08-31T14:45:45Z https://support.careplans.vet/hc/en-us/articles/4403573112589-Can-I-add-services-to-the-wellness-plan-before-auto-renew-so-they-will-be-part-of-the-plan-after-automatic-renewal 2022-08-31T18:06:38Z https://support.careplans.vet/hc/en-us/articles/4419862963739-eVet-VCP-Wellness-Enhanced-VCP-Wellness-Enrollment 2025-03-25T23:54:56Z https://support.careplans.vet/hc/en-us/articles/4426440294171-How-To-Clear-Specific-Cookies-in-the-Microsoft-Edge-Browser 2025-12-27T20:55:11Z https://support.careplans.vet/hc/en-us/articles/4426470750491-How-To-Clear-Specific-Cookies-in-the-Chrome-Browser 2025-12-27T20:53:48Z https://support.careplans.vet/hc/en-us/articles/5257859165467-Which-suspend-status-will-trigger-account-auto-cancellation 2022-08-31T14:47:08Z https://support.careplans.vet/hc/en-us/articles/6409310264987-What-is-error-message-Credit-card-transaction-failed-Vendor-Response-RPCT-503-New-Account-Information 2022-08-31T14:42:42Z https://support.careplans.vet/hc/en-us/articles/9816161143707-What-is-the-correction-for-the-error-ATTEMPTED-PAYMENT-WAS-NOT-SUCCESSFUL-PLEASE-RESEARCH-AND-RE-PROCESS-THE-PAYMENT-OR-SUSPEND-THE-ACCOUNT-Plan-completed-successfully-Some-error-occurred-while-processing-payment 2022-10-21T17:53:51Z https://support.careplans.vet/hc/en-us/articles/10147728772507-Where-is-the-trash-can-icon-button-to-delete-a-document-incorrectly-uploaded 2022-11-04T18:52:35Z https://support.careplans.vet/hc/en-us/articles/10252890985499-Will-the-renewal-payment-payment-1-of-12-for-the-new-service-contract-term-appear-as-pending-with-the-daily-renewal-method 2022-11-09T16:51:22Z https://support.careplans.vet/hc/en-us/articles/10296151052571-Is-there-a-method-to-clear-or-remove-error-line-items-from-the-Pending-View-of-the-Service-Consumption-Errors-list 2022-11-10T16:08:21Z https://support.careplans.vet/hc/en-us/articles/10507977016475-Which-of-the-care-plan-status-can-be-depicted-in-the-Hippo-PIMS-automatically 2022-11-18T19:32:14Z https://support.careplans.vet/hc/en-us/articles/11674657206683-What-will-cause-an-invoice-with-service-provider-information-to-not-automatically-consume 2022-12-30T21:05:28Z https://support.careplans.vet/hc/en-us/articles/11751168868763-Password-reset-email-to-consumer-not-received-what-steps-may-I-take 2023-01-03T16:12:34Z https://support.careplans.vet/hc/en-us/articles/12038215694235-Change-payment-date-resulted-with-no-payment-scheduled-for-this-month 2023-01-13T18:19:10Z https://support.careplans.vet/hc/en-us/articles/12183426922523-What-is-shown-on-a-consumer-s-credit-card-statement-as-a-merchant-or-vendor-name-for-the-charge-from-the-system 2023-01-19T16:44:42Z https://support.careplans.vet/hc/en-us/articles/17625382368923-After-using-Copy-Plan-Avimark-does-not-recognize-the-new-care-plan 2023-08-02T21:39:06Z https://support.careplans.vet/hc/en-us/articles/18697342343963-Why-is-the-Apply-Promo-Code-Discounts-link-not-visible 2023-09-11T22:16:56Z https://support.careplans.vet/hc/en-us/articles/18760985321627-Can-I-move-or-transfer-a-care-plan-from-one-pet-parent-to-another-using-the-Impromed-practice-management-software 2023-09-13T22:26:02Z https://support.careplans.vet/hc/en-us/articles/18926457170715-Why-are-Care-Plan-templates-not-appearing-on-the-Avimark-Treatment-List 2023-09-20T14:10:09Z https://support.careplans.vet/hc/en-us/articles/19712883599643-A-service-does-not-appear-on-the-Pulse-Care-Plan-tab 2023-10-19T18:31:55Z https://support.careplans.vet/hc/en-us/articles/21807222546075-What-additional-troubleshooting-steps-are-there-for-push-enrollment-link-failures 2026-03-09T17:40:41Z https://support.careplans.vet/hc/en-us/articles/24013649644315-Where-can-the-Pulse-Employee-Code-or-Employee-ID-be-found 2024-03-20T18:19:11Z https://support.careplans.vet/hc/en-us/articles/24519259495195-Covetrus-CarePlans-Payment-Collection-Process 2025-03-12T19:49:59Z https://support.careplans.vet/hc/en-us/articles/27743638391707-Care-Plans-Captcha-During-Log-In 2025-03-25T23:53:11Z https://support.careplans.vet/hc/en-us/articles/31076609402907-Is-a-telephone-number-required-in-order-to-email-an-enrollment-link 2024-11-19T21:26:12Z https://support.careplans.vet/hc/en-us/articles/32540850401435-Will-the-Care-Plans-portal-automatically-adjust-the-number-of-available-units-in-Pulse-when-using-Remove-Service-to-remove-some-not-all-available-units-of-a-service 2025-01-09T21:46:35Z https://support.careplans.vet/hc/en-us/articles/32651836492827-Is-there-a-fee-for-the-cancellation-of-a-Care-Plan-account 2025-01-09T21:47:34Z https://support.careplans.vet/hc/en-us/articles/33735921242779-Why-does-Pulse-not-recognize-an-active-Care-Plan 2025-07-09T14:48:36Z https://support.careplans.vet/hc/en-us/articles/35326791993627-Important-Update-CarePlans-Support-Phone-Number-Change 2025-04-01T16:27:38Z https://support.careplans.vet/hc/en-us/articles/37322076102171-Covetrus-One-Number 2025-07-15T16:53:57Z https://support.careplans.vet/hc/en-us/articles/39425522556699-Worldpay-IQ-Researching-Settled-Batches-and-Transactions 2025-07-28T20:49:07Z https://support.careplans.vet/hc/en-us/articles/41496173437467-Why-is-plan-cancellation-prohibited-when-there-is-a-scheduled-or-pending-payment 2025-09-26T20:26:31Z https://support.careplans.vet/hc/en-us/articles/43453125691291-What-is-real-time-consumption-sync 2025-11-18T18:22:16Z https://support.careplans.vet/hc/en-us/articles/43453467746971-What-is-the-procedure-to-correct-a-wrong-quantity-value-when-incorrectly-invoiced-in-the-PIMS 2025-11-18T18:23:32Z https://support.careplans.vet/hc/en-us/sections/7651595903515-Knowledge-Base 2025-07-15T16:53:57Z https://support.careplans.vet/hc/en-us/sections/8489903371291-Web-Browsers 2025-12-27T20:55:11Z https://support.careplans.vet/hc/en-us/sections/8489958037915-Accounts-Balance-Statements 2025-09-22T15:07:22Z https://support.careplans.vet/hc/en-us/sections/8490238970139-Payments-and-credit-card-Processing 2026-04-02T16:01:35Z https://support.careplans.vet/hc/en-us/sections/8498167642523-Care-Plans-Status-Renewals-Suspension 2025-09-26T20:26:31Z https://support.careplans.vet/hc/en-us/sections/8498216280091-Users-Logins-Passwords-Pet-Portal 2026-03-09T17:40:41Z https://support.careplans.vet/hc/en-us/sections/11674798405915-Consumption 2025-12-09T20:09:29Z https://support.careplans.vet/hc/en-us/categories/201377526-Knowledge-Base 2026-04-02T16:01:35Z